1. Introduction
Fedders Hydraulics Services And Engineering Co.Limited (飛達液壓服務工程有限公司) ("Fedders Hydraulics," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.feddershyd.com or engage with us for hydraulic engineering services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or enquiry form on our website
- Send us an email or make a phone call
- Request a quote for hydraulic engineering services
- Enter into a contract or agreement with us
- Subscribe to our communications
The types of personal information we may collect include your name, email address, phone number, company name, job title, and any other information you choose to provide.
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, and pages viewed. We use this information to improve our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide hydraulic engineering quotations
- To deliver the hydraulic engineering services you have requested
- To communicate with you about your projects, including system design, installation, retrofitting, and maintenance
- To comply with legal and regulatory obligations in Hong Kong
- To improve our website, services, and customer experience
- To send relevant updates about our services (with your consent where required)
4. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the type of data and the context in which we collect it. We process your personal data on the following legal bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual necessity: Where processing is necessary for the performance of a contract with you (e.g., providing hydraulic engineering services).
- Legal obligation: Where processing is necessary for compliance with a legal obligation.
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business and website (e.g., hosting providers, email services)
- Professional advisors such as lawyers, accountants, and insurers
- Government authorities or law enforcement agencies where required by applicable law
All third parties with whom we share data are contractually bound to protect your information and use it only for the purposes we specify.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We typically retain business records for a period of seven (7) years after the end of the business relationship, in accordance with Hong Kong legal requirements.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection laws, including the Personal Data (Privacy) Ordinance of Hong Kong and the GDPR, you may have the following rights:
- Right to access your personal data held by us
- Right to rectification of inaccurate personal data
- Right to erasure (right to be forgotten) in certain circumstances
- Right to restriction of processing in certain circumstances
- Right to data portability
- Right to object to processing based on legitimate interests
To exercise any of these rights, please contact us at the details provided in Section 11 below. We will respond to your request within the timeframe required by applicable law.
9. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for website functionality and, with your consent, analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
10. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, including Hong Kong and other jurisdictions where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fedders Hydraulics Services And Engineering Co.Limited
Address: UNIT 2, 18/F, SHA TIN GALLERIA, NO.18 SHAN MEI STREET, SHA TIN, Hong Kong
Phone: (852) 6351 5704
Email: [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.